SHIPPING AND DELIVERY

 

In stock items will be shipped within 7 days, during Christmas periods please allow 2 weeks for in stock items. .Made to order items please allow six weeks. If any products are out of stock, we will notify you as soon as possible by email and/or phone call. 

Postage and packing charges are as follows:

• UK – Standard (2-3 Days) Delivery in the UK is £4.95 on all items

• Europe - please drop us an email 

• International - please drop us an email 

• Or choose to pick up your order directly from our studio with no charge. (POP US AN EMAIL TO ARRANGE IN ADVANCE) 

 

If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. Brown Nest Blue Egg will not be responsible for these charges.

 

 

Attempted Deliveries

 

All deliveries require a signature. If you are not available to receive the parcel the courier will automatically redeliver on the next working day. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us, but there will be an additional charge for re-posting.

 

Lost Parcels

 

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days from the date of despatch. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the relevant delivery company.

 

Missing or Damaged Products

 

Every item sold through Brown Nest Blue Egg is thoroughly checked for faults before it is sent to our customer, however, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.

We always strive to provide the best service, but sometimes we can make mistakes. Please feel free to contact us and inform us of any damaged, faulty or missing products from your order.

If you report the problem to us under this Condition, our only obligation will be either:

• to replace any Products that are damaged or defective; or

• to refund to you the amount paid by you for the product in question.

• Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

• We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.

 

 

 

RETURNS - REFUNDS/EXCHANGE

Our Policy

 

Should you wish to return/exchange an order you must notify us within 3 days of receiving the order either by email sparkle@brownnest.co.uk or calling us 01672 539747 quoting your name and order number. Clearly explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details and images where necessary.

Your item(s) should be returned with your original invoice/receipt within 7 days of receiving the order and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit. We strongly advise that you use a signed for postal service/courier to return the item as we are unable to refund for any orders which get lost in the post and that you keep your proof of posting documents until we confirm that we have received the item. Returns outside these timeframes may be accepted at the discretion of Brown Nest Blue Egg and may only be offered as a credit voucher. PLEASE NOTE MADE TO ORDER PRODUCTS CANNOT BE REFUNDED OR EXCHANGED UNLESS DEEMED FAULTY.

Once the item has been approved for return and received by us, we will exchange and/or refund the original payment debit/credit card for the sum paid minus postage costs

 

 

All refunds and exchanges for goods purchased via our website or by telephone must ONLY be made by post/courier.

 

 Please send all returns to:

 

WEB RETURNS, BROWN NEST BLUE EGG HONEYSUCKLE COTTAGE WEST KENNETT MARLBOROUGH WILTS SN8 1QF

 

Brown Nest Blue Egg will not accept returns of non-faulty products that have been used and/or tags removed without the receipt attached to it. In such cases, the customer will be informed and the item(s) will be returned to the customer.

 

Refunds

 

All full priced products may be returned in new and unused condition with original tags still attached, within 7 days. If you have requested a refund, and it has been received and approved, we will credit the original payment card for the sum paid within 15 working days.

All unwanted goods purchased at sale/discounted items we are unable to offer a refund, however we are happy to exchange the item(s) for another sale/discounted item for the same purchase value or more provided they are in perfect condition and represented on the original receipt.

 

Exchanges

 

If you would like an exchange for a different size or an alternative item, once we have received the item(s) we will contact you to process the exchange.

Postage costs at the current rates will be charged for all exchanges returned to customer.

 

 

Copyright and our content

 

The copyright of all materials and registered designs on this site belong to Brown Nest Blue Egg. All rights are reserved. You may read, print or download for private use only. No content may be used by you or distributed to others for the purpose of commercial gain. Except where your use is permitted above or by copyright law, or by written permission from Brown Nest Blue Egg.

Brown Nest Blue Egg is a registered trademark. You must acknowledge that all imagery, graphics, photography, designs, trademarks, brand names and all other intellectual property will remain at Brown Nest Blue Egg and/or will be upheld by their respective owners. All fairy design’s and accessories designs are registered designs under Brown Nest Blue Egg, all rights are reserved. Copyright on artwork used on designs are owned by Brown Nest Blue Egg.

Photography has been supplied by numerous photographers; please do not use our images without our permission as some images may even not be under our own copyright although we have had permission for the use of any image on our website. 

 

 

Trade Accounts

 

We are currently accepting trade accounts. Please get in contact with us in the first instance via email to sparkle@brownnest.co.uk sending a little bit of information regarding your business, as well as some good images of your retail outlet as well as links to your web site.

 

Mailing List

 

If you sign up for our mailing list , we do not share your information with any third parties. We promise to keep your information safe and only update you for new collections. Your information is kept on a secure server. If your information where to be lost or hacked we will contact you in the first instance and inform you. as well as taking our own action.